These are the most common and profound words spoken by Certified Senior Advisors (CSA)s. Few education programs can boast that there is immediate and continued return on investment, yet CSAs experience this benefit every day with the distinctive CSA education and unmatched professional support from SCSA.
“As a senior executive and elder care professional for more than 3 decades, I've experienced some of the best training on senior care available in the US. After attending the CSA training program two years ago, I immediately recognized the high caliber education offered by the Certified Senior Advisor Program. The program provides a deep understanding of the health, social and financial issues that affect seniors along with an understanding of how these issues impact seniors’ lives and our society. I recommend CSA training for all Visiting Angels franchisees without exception. .”
- Pat Drea, CSA – Chief Operating Officer - Visiting Angels
“As trainer and Vice President of Franchise Services for Home Helpers and Direct Link, I value knowledge that empowers a franchisee to provide unprecedented service . I attended the CSA training almost four years ago and immediately recognized the depth, empowerment and relevance this training provided. The material came alive and pieced together many of my previous trainings. The training provided me a solid understanding of the issues that affect seniors which in turn directly provided me the tools necessary to serve this most deserving population both professionally and personally. I recommend CSA training for all franchisees without exception.
. .”
- Cheryl Hammons, CSA – Vice President of Franchise Services - Home Helpers, Caring Hearts and Direct Link
“The class was everything I expected and MORE! The instructors were phenomenal, extremely knowledgeable and interesting. The class was a mix of career backgrounds which I feel also helped to create a broader scope of questions and information exchange. All in all, the great experience that I know will benefit me and help me propel my business to a level that I would not be able to attain without the SCSA! .”
- Bert Schwartz, CSA – Home Helpers and Direct Link of Oakland, PA
“The information I learned in this course is priceless. It wasn't just the material but the effectiveness of the instructors that made a difference! The knowledge that I acquired gave me the confidence and push I needed to start my business. I would like to commend your organization in preparing such a well-organized live course! The materials covered, the breaks, the paperwork, the book/workbook, the speakers, the setting, the accommodations...everything was perfect! I am pumped! Aside from the educational aspect of the program, we became a tight group who bonded as we survived the earthquake! Unforgettable! Thank you and congratulations on having the BEST training program. Will certainly recommend. ”
- Alicia Ortiz, CSA
“Making the investment to become a CSA paid off within HOURS of having completed the course! After taking my exam, I returned to the office where I received a call from a potential client. The caller shared her frustrations with understanding Medicare and its different parts. And she also expressed reservations about hopsice services which had been recommended to her. Immediately, I was able to provide an overview of Medicare Parts A, B, C, and D, as well as explain the benefits of hospice and reasons why she would embrace their support. Her response to me was: "You really know your stuff!" One week after our conversation, she became a client! Acquiring the CSA designation has boosted by credibility and confidence beyond measure. ”
- Karen L. McMurray, CSA
“This course by far provides an enourmous amount of invaluable information regarding seniors that would definitely benefit those who work with the senior population in any capacity .”
- Harvey Carr, CSA
“If you were to drive a car without putting in the time to learn how
to do it properly, you are a potential danger to yourself
and others around you. In the same way, I wouldn’t want anyone working
with seniors unless they put in the time, and I don’t know of a better
place to do that but here, in the CSA Program.”
- David J. Bruno, CSA – Bensalem, PA
“The CSA credential helped me to understand all aspects of the senior
generation, and that helped me to better prepare and analyze their
tax issues and assist them with their retirement and financial goals.”
- Marilyn R. Burnside, CPA – Denver, CO
“The CSA book, work book and class were of such immense value to me
as I continue my work with seniors. As a Marketing Director and an individual
who has worked in Skilled Nursing and currently in Assisted Living, I am regularly
faced with needs and concerns presented by Seniors and their families. The
CSA course gave me such wonderful information, approaches and important guidelines
to follow when working with or making suggestions to our senior population
and their families.
I have been in admissions/marketing in the healthcare field for over 15 years
and thought I knew a lot about seniors, services, approaches…..the CSA
course and textbook made my knowledge base grow by leaps and bounds!
I recommend ANYONE working with seniors should take this course!! The textbook
is a FABULOUS resource to have on hand!!”
- Paige Carpenter, CSA – Glen Allen, VA
“I attribute much of my success to your sage recommendations and referrals
on how to work with older adults and the many marketing / networking ideas
you taught me. Now I begin my seminars with a brief introduction to the Society
of Certified Senior Advisors and am immediately accepted as a professional
who genuinely cares about older adults.”
- Robert Hall, CSA – Scottsdale, AZ
“CLU, CFP, LUTCF, FLMI, ACS, ChFC, AALU, CPCU, AIAA, CSA, CASL, ChFEBC
are all designations that I’ve earned during an insurance and financial
services career that started in 1972. Do you want to know where I got the
information that I use most, almost every day? CSA, that’s where. CSA
doesn’t make a trusted advisor, CSA makes a trusted advisor
better.”
- Jeff Henson, CSA – San Antonio, TX
“Certified Senior Advisor is designed to enhance the care givers’
skills, knowledge and positive attitude toward the elder care ministries.
We are living in an emerging world with an increase of the elderly population
and change is inevitable. The CSA program is a vital component for
a successful Elder Care Ministry in our churches.”
- Sung Kwon, CSA – Silver Springs, MD
“Earning the designation CSA means a lot to many of my clients, potential
clients, and their families not to mention my referral sources. It shows that
I have gone the extra mile to learn about my clients needs. More important
than the marketing part of having the CSA designation, is my new understanding
of the reality that my clients and their families are living. This course
has given me a much better perspective of the aging process, the wide range
of complexities and the need for specialized goods and services for our senior
clients. It has dramatically improved my ability to assist my clients.”
- Mark A. Lamartina, CSA –
Lake St. Louis, MO
“As an employee of a home care franchisor, I train franchisees how
to tap into their local referral networks. Establishing credibility is essential
to earn referrals from hospitals, rehabilitation facilities, etc. and CSA
education enables our franchisees to speak knowledgeably about the various
issues affecting the senior population. As a result, referral sources
and families tend to look to us more as consultants vs. sales people
and are more inclined to follow our advice and direction. Our Franchise Partners
routinely discuss topics with referral sources and families. CSA helps them
speak more knowledgeably and, thus, more credibly. I encourage our entire
network to pursue this designation.
- Alex Morrison, CSA – Greenwood Village, CO
“If you truly want to be ahead of the curve of the
biggest trend our society has ever seen that will impact financial, social
and health matters, you need to become a Certified Senior Advisor.”
- Mark Neville – Livonia, MI
“New to the senior marketplace, I felt that achieving the designation
of CSA was very important for my creditability and the creditability of my
company. It gave me a quick, comprehensive guide into the key issues facing
seniors. Although the course and exam were challenging, I felt a great sense
of accomplishment when I heard that word “PASSED”. I have found
the information I learned to be current, relevant and comprehensive
as I talk with Assisted Living Directors, Estate Planners, Healthcare Providers,
etc. I would absolutely recommend that you become a CSA, especially if you
are new to the senior marketplace. I would also recommend, taking it one step
further and market your achievement. For maximum value, add the designation
on your business cards, website, letterhead and mention in all press encounters
and referral meetings. I believe it will help set you apart from the competition.”
- Lea Nugent, CSA
– Lexington, KY
“I can say that as someone who got to experience firsthand the “CSA
experience” and learning, I can provide an enthusiastic recommendation
for all owners. The folks at CSA treat BrightStar owners well and will definitely
help owners learn the industry and about being a great resource for
seniors during Pre-Opening.”
– Jayson Pearl, CSA – Gurnee, IL
“The CSA education and designation gives me credibility with my clients
and there is an aura of trust and honor about it. It puts me in a position
of being an authority on all things senior and also helps me to be one
step ahead of the competition when marketing. Recently, I met with
a Geriatric Care manager who was quite impressed with the knowledge I had
gained from my CSA education.”
- Jim
Podzius, CSA – Sun City, AZ
“The SCSA “Tips and Tools” resource has been of tremendous
value for me. The first installment of the Tips and Tools initiative was about
senior identity theft, and I put it to immediate use in a presentation to
the local senior center. The program was very well received and I was invited
back as a speaker. Subsequent topics including the Medicare and Conversations
with Seniors are also proving very helpful, and I’m currently booking
those programs. As a CSA, I can’t thank the Society enough for giving
me the tools I need to reach out to families in my community. The
information they provide is complete, timely and directly supports my mission
to be a trusted resource for my clients and their families.”
- Bonnie Roberts, CSA – Londonderry, NH
“I appreciate being a CSA Member, and I believe and trust in all the
membership efforts at helping senior citizens. I talk to everyone
I encounter in the financial/insurance field about your fine organization.
You seem to improve as years go on. Thank you for CSA.”
- Frank Sacco, CSA – Plantsville, CT
On a personal level, after reading the CSA text book and attending the three
day class, I have begun to assess my personal situation in much greater detail
and I’m working to make changes in regards to my health and finances.
Also, I feel that I am better equipped to approach complicated subjects with
the seniors in my life, my parents and in-laws in a way that I never could
have imagined. In regards to my business, I believe am now better equipped
to look at my clients from a much broader perspective that includes the social,
financial and health issues they face and I am able to offer more insight
in assisting them in addressing their circumstances. Also, by obtaining the
CSA designation I believe my clients and other professionals that serve seniors
realize that I am committed to helping seniors in the community to age with
dignity with has greatly helped my credibility.
I not only believe that everyone who markets a product or service to seniors
should take the CSA course but those individuals who have parents or a parent
who is a senior and find themselves in the caregiver roll should at least
read the text book. The wealth of information and resource material
is unmatched and invaluable.”
- Charles Smiley, CSA – Indianapolis, IN
“Seventh-Day Adventists have traditionally been taught to have regard
for others around them. We strive to take care of our neighbors, whether they
are family, friend or stranger. Even so, the journey of aging is often difficult,
both for those advancing in years and for those struggling to provide meaningful
support. The grounded educational component of the CSA training combined with
a compassionate ethical emphasis provides a broad-based knowledge foundation
for our aging members and their professional and non-professional caregivers.
As church and community demographics shift to a population with higher percentages
of seniors, this training will become more important and sought after by members
of all ages. Some of our members use this training to enhance their professional
expertise, but most members use it to serve their communities regardless of
reimbursement. This is an education we embrace with our hearts
as well as our hands as we continue to care for our neighbors, families, friends
and even strangers.”
- Rhonda Whitney, CSA – Gladstone, OR
“I am a CLU, ChFC, CFP and Accredited Estate Planner, and have been
a wealth management consultant for 45 years. This course and its relevancy
to real life is the best I have experienced – ever.”
- Arthur Williams – Irving, TX
“When I took the CSA course I had been a nursing home administrator
for over 10 years, taken care of my mother who was ill for 20 years, was a
national presenter on the Federal Long-term Care Insurance Program, was an
instructor for long-term care planning, and had my own production in long-term
care insurance in the individual and business markets. I really thought I
had seen and heard it all! However, I sat completely involved in the class
as a listener and participant, and absorbed so much new information
about seniors that I hadn't heard before. This course covers the
holistic view of what happens, as we age, to our attitudes, bodies, minds,
friends, family, housing, caregiving, social issues, Medicare, Medicaid, Social
Security, and long-term care. This was exactly what I needed to give me more
to talk about and share with prospects and clients. They are hungry for information
and I feel the content of the CSA course gives professionals the tools and
education needed.
– Nancy Dykeman, CSA – Evergreen, CO
