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Frequently Asked Questions

How to Become a Certified Senior Advisor

1. What are the requirements for earning the CSA certification?

1. What are the requirements for earning the CSA certification?

Candidates for the CSA certification must meet all eligibility requirements, which are found here: Certification page.

2. What is the cost to earn the CSA certification?

2. What is the cost to earn the CSA certification?

The cost of both the certification application and CSA exam fee is $295. Go to the Course Options and Pricing page for more specific pricing information on obtaining the CSA certification.

3. Where do I take the CSA exam?

3. Where do I take the CSA exam?

The CSA exam is given by Pearson Vue, which offers computer-based testing (CBT) locations across the country. To find the facility closest to you, click here.

4. Do I have to take the course and the CSA exam to become a CSA?

4. Do I have to take the course and the CSA exam to become a CSA?

The Working with Older Adults course is not a requirement of earning the CSA certification.

5. How do apply for the CSA certification?

5. How do apply for the CSA certification?

Enroll now by completing the online application or call us at 800.653.1785 to speak with a National Account Manager and complete your application over the phone.

6. What do I have to do to earn the CSA certification?

6. What do I have to do to earn the CSA certification?

There are three steps to earning the CSA certification: Candidates must pass the CSA exam and The CSA’s Role, Rules, and Responsibilities ethics module/exam. The third step is a background check completed by the SCSA Office of Certification. The designation process is complete once a candidate has passed both exams and the background check.

7. How much time do I have to complete the CSA certification?

7. How much time do I have to complete the CSA certification?

Candidates have one year from their application date to complete the CSA exam and The CSA’s Role, Rules, and Responsibilities ethics module/exam.

8. What is covered in the CSA exam?

8. What is covered in the CSA exam?

There are 9 sections on the CSA exam, which can be viewed on the Exam Information page.

9. When will I receive exam results?

9. When will I receive exam results?

Students take the CSA exam at a Pearson Vue computer-based testing center and receive their results immediately after finishing the exam.

10. How much does it cost to re-take the CSA exam if I do not pass the first time?

10. How much does it cost to re-take the CSA exam if I do not pass the first time?

Re-taking the CSA exam may be done for a fee of $115. Click here to see more information about the CSA Exam.

11. What is the average salary for a Certified Senior Advisor?

11. What is the average salary for a Certified Senior Advisor?

Professionals in many different fields have chosen to become a Certified Senior Advisor (CSA). Because CSAs come from a variety of professional backgrounds, salary and pay for Certified Senior Advisors can vary widely. Pay varies from industry to industry, and from person to person based on levels of experience.

 


 

Education and Training

1. What is the cost of the educational Working with Older Adults course?

1. What is the cost of the educational Working with Older Adults course?

View the tuition pricing for the online and live course reviews on the Course Options and Pricing page.

2. Are there classes available in my area?

3. Is the Working with Older Adults course available online?

3. Is the Working with Older Adults course available online?

Yes, the online course review includes the Working with Older Adults textbook and course study guide, in addition to on demand webinars. For more information or to enroll in the online course review, click here.

4. How much do the course materials cost?

4. How much do the course materials cost?

Please click here to see the options and costs for purchasing the textbook and other course materials.

 


 

Current Certified Senior Advisors

1. How much is the annual renewal fee to maintain the CSA certification?

1. How much is the annual renewal fee to maintain the CSA certification?

The annual renewal fee is $175. Go to the Certification Requirements page for more information about the annual renewal fee and maintaining the CSA certification.

2. How do I pay the annual renewal fee?

2. How do I pay the annual renewal fee?

SCSA accepts online payments with debit or credit cards or SCSA vouchers, payments via mail using checks or SCSA vouchers that are included with the Terms of Attestation Statement, payments over the phone using debit or credit cards, electronic checks or SCSA vouchers. For more information, click here.

3. What are the requirements for maintaining the CSA certification?

3. What are the requirements for maintaining the CSA certification?

There are both annual renewal and three-year recertification requirements to maintain the CSA certification. Click here for more details.

4. What are the benefits of being a CSA?

4. What are the benefits of being a CSA?

CSAs benefit from the credibility and recognition that holding the CSA credential gives, in addition to the many resources available only to CSAs. You can access exclusive CSA benefits through the SCSA website by logging into your personal profile. Non-CSAs can take advantage of some of the free resources available throughout the site.

5. As a CSA, how do I access my benefits?

5. As a CSA, how do I access my benefits?

Most CSA Benefits are available by logging into the CSA website. Other benefits, such as the CSA Journal, are sent directly to each CSA quarterly. Contact SCSA at 800.653.1785 if you have any questions about access to CSA benefits.

6. Where can I access the CSA logo?

6. Where can I access the CSA logo?

To access the logo and other marketing tools available exclusively to CSAs click here.

7. How do I edit my information in the CSA Locator?

7. How do I edit my information in the CSA Locator?

Your information in the CSA Locator is taken directly from your profile information. To edit your profile, click here.

8. How do I log into the SCSA website?

8. How do I log into the SCSA website?

The login field is at the top right of any page on the SCSA website. Anyone can register to take advantage of the free resources but only CSAs have access to the full website and all benefits. If you have forgotten your password, you can retrieve it with the email address you used to register for the site.

 


 

Continuing Education

1. What are the continuing education requirements for CSAs?

1. What are the continuing education requirements for CSAs?

All CSAs are required to submit 30 hours of continuing education, including 3 ethics CE credits, every three years to recertify. For more information about CSACE requirements, click here.

2. How do I report my continuing education credits?

2. How do I report my continuing education credits?

CE can be submitted several different ways; click here for options

3. How can I meet the ethics requirement?

3. How can I meet the ethics requirement?

CSAs can fulfill the ethics requirement by completing The CSA’s Roles, Rules and Responsibilities ethics module/exam; click here to access the exam (login required). Other ethics courses can also be submitted, as long as they are approved by SCSA.

4. What activities are eligible to receive CSA CE credit?

4. What activities are eligible to receive CSA CE credit?

A number of different activities qualify for CSA CE credit; click here to view descriptions of acceptable CSA CE activities.

5. I already completed CE; do I have to do specific CE for the CSA requirement?

5. I already completed CE; do I have to do specific CE for the CSA requirement?

No, as long as the CE you complete for other requirements meets the CSA criteria and you have a total of 30 CSA CE credits every three years. Click here to learn about acceptable CE.

6. Can I submit my CE completed for my insurance license?

6. Can I submit my CE completed for my insurance license?

Yes you may submit CE completed for your insurance license, as long as it meets the CSA criteria. Click here to find your insurance CE transcripts.

 


 

Students

1. Where can I get information on my live class review location?

1. Where can I get information on my live class review location?

The class review dates, times, and locations can be found in the Community Calendar.

2. How do I get questions on the course content answered?

2. How do I get questions on the course content answered?

All students may email their questions to society@csa.us with “Question about course content” in the subject line. SCSA Education staff works with subject matter experts to respond to student questions in a timely manner. In addition, live course review students have the opportunity to discuss questions with their expert instructors during class.

3. How long do I have to finish the online course?

3. How long do I have to finish the online course?

Working with Older Adults is an independent, self-paced course. Students who choose the online course option have 6 months of access to electronic course materials, including on demand webinars. Students may use the full 6 months or may elect to finish earlier. Course extensions are available for an additional fee, up to a maximum of 6 months.

4. How long do I have to finish the live course?

4. How long do I have to finish the live course?

Working with Older Adults is an independent, self-paced course. Live course students will attend a three day class at a location of their choosing.

Additionally, students who elect to apply for the CSA Exam have 12 months from the date of application to pass the CSA exam. Those who do not pass must re-enroll in the CSA exam for an additional fee.

 


 

Former CSAs

1. If I let my certification lapse, what can I do to reinstate my CSA certification?

1. If I let my certification lapse, what can I do to reinstate my CSA certification?

Individuals whose CSA certification was suspended for non-payment may bring their certification current by paying their $175 annual fee plus a $70 late payment fee and completing the CSA Certification Renewal Application (your renewal month will not change). Individuals whose CSA certification was suspended more than 1 year must re-apply for certification and the CSA exam for $275. For questions regarding your unique status, contact SCSA at 800.653.1785.

2. How long do I have to reinstate my CSA certification?

2. How long do I have to reinstate my CSA certification?

Individuals have 1 year to reinstate their CSA certification if they wish to avoid retaking the CSA exam.

3. What is the cost to reinstate my CSA certification?

3. What is the cost to reinstate my CSA certification?

Reinstating CSA certification can be done for a $245 fee.

4. How do I recertify if I allow my CSA certification it to expire?

4. How do I recertify if I allow my CSA certification it to expire?

There are several options available to former CSAs who wish to recertify. Please contact the Society of Certified Senior Advisors for complete information.

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