About the Society of Certified Senior Advisors

About the Society of Certified Senior Advisors
About the Society of Certified Senior Advisors

Complaint Instructions

Complaint Against a Certified Senior Advisor (CSA)®

The Society of Certified Senior Advisors requires that all complaints be filed by using the CSA Complaint Form. No unsigned or anonymous complaints are accepted. Complaints—and any materials in support of them—are sent to the Society of Certified Senior Advisors mailing address in Denver, Colorado:

Email: society@csa.us

Fax: (800) 653-1785

Write:
CSA Certification Department
720 S. Colorado Boulevard
Suite 750 North
Denver, Colorado 80246

Any person who files a complaint against a CSA becomes the “complainant” for that complaint case. No complainants can be anonymous. A complete copy of all the materials furnished by the complainant is provided to the CSA against whom the complaint is being made.

Complainants should assemble as much physical documentation as possible to support their version of events when sending a complaint.

All complaints must be filed using the CSA Complaint Form. However, for general questions, please contact the Society of Certified Senior Advisors.

All Other Complaints

The Society of Certified Senior Advisors requires that all other complaints be filed using the SCSA Complaint Form. No unsigned or anonymous complaints are accepted by SCSA. All complaints must be submitted via one of the following channels:

Email: society@csa.us

Fax: (303) 757-7677

Write:
Attn: Robbin Corriveau
720 S. Colorado Boulevard
Suite 750 North
Denver, Colorado 80246

All complaints must be filed using the SCSA Complaint Form. However, for general questions, please contact the Society of Certified Senior Advisors.

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